Refund policy

At Ice Club, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund process in accordance with the following terms:

Return Policy

  • Return Period: You may return items within 14 days of receiving your order.
  • Condition of Items: Returned items must be unused, in their original condition, and with all tags intact.
  • Non-Returnable Items: Certain items, such as final sale products or customized items, may not be eligible for return.

Refund Policy

  • Refund Method: Once your return is received and inspected, refunds will be issued to your original payment method.
  • Processing Time: Refunds are processed within 7-14 business days after approval.
  • Shipping Costs: Original shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a defect or an error on our part.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team to request a return authorization.
  2. Pack the Item: Ensure the item is securely packaged in its original condition.
  3. Ship the Return: Send the package to the designated return address provided by our team.
  4. Receive Your Refund: Once we inspect the returned item, your refund will be processed.

For further assistance, feel free to contact our customer support team.